Easier Field Configuration in JSM

The field panel in JSM issue settings has been updated to give you access to all fields and make custom field creation easier. The issue view will now only display fields explicitly added, giving you more control over your issue setup.

In the past, the issue view contained all fields on the screen by default which wasn't ideal. These changes will only impact new request types and fields added to screens and will not impact existing request types.

Atlassian Team is working on several exciting initiatives:

  • including improvements to fields in team-managed projects
  • attachments for Forms
  • Forms in the issue create experience
  • And request type and workflow templates

New JSM Templates

Exciting news for sales and design teams!

Atlassian has just released two new project templates to help manage and streamline requests in Jira Service Management.

The sales service management template offers a central hub for sales requests, from quote support to contract reviews. And the design service management template streamlines design requests from new asset creation to revisions.

Setting up JSM projects is so simple and you can find a template for almost anything.

Performance improvements to JSM

Jira Service Management is scaling up!

Teams can now manage up to 300 queues per work category this is a big difference compared to a previous limit of 50. And the priority team queues are increasing the limit as well to 50!

These improvements are great for larger projects and organizations!

New Automation Templates for Jira

A new set of  Automation Templates is coming to Jira Cloud.

You can choose from a range of pre-configured rules and customize them to fit your team's needs. These templates cover everything from basic email reminders to complex ticket management across projects.

For example, you can add a new watcher to the ticket when a bug is raised, move an issue to done when the new version is released, and more!

Have a look at the new rules and see if you can automate parts of your process and save some time.

In-Product Help for Assets

The new in-product help for Assets is now live in JSM, providing you with instant access to support documentation from within the product. So no more endless searching for info.

Give it a try and let the team know your thoughts in the community post.

Jira Authentication Vulnerability

A broken authentication vulnerability (CVE-2023-22501) has been discovered in Jira Service Management Server and Data Center.

The vulnerability affects Jira Service Management Server and Data Center versions 5.3.0 to 5.5.0. Atlassian has rated the vulnerability as critical and recommends upgrading to a fixed version (5.3.3, 5.4.2, 5.5.1, or 5.6.0 or later).

If you're unable to upgrade your entire JSM version, you can use a temporary workaround to manually upgrade the version-specific servicedesk-variable-substitution-plugin JAR file.

If you suspect unauthorized access, Atlassian has provided steps to investigate.

Confluence Usage Data in 2022

The Confluence team published usage numbers of main Confluence features in 2022. There were over 58 million pages created and unbelievable 3 billion page views!

The collaboration features were at an all-time high with over 3 million pages shared, 38 million comments left, and a mind-blowing 10 million page reactions.
So impressive!

Weekly Atlassian Events Roundup

We're starting to warm up into 2023 with events picking up this week.

The anticipated Unleash is happening both in person in Berlin and digitally.

The event includes talks from Atlassian product leaders, peer collaboration, and new Jira features and products. It will cover topics like mastering complexity through collaboration, bringing discovery into the software lifecycle, building a toolchain, and more. The event also includes a keynote from Atlassian executives, a hackathon finale, and tracks for product managers and engineering leaders.

So jam-packed day on Thursday at Unleash, go check out the agenda and details.

On partner side we have 3 events this week:

  • The first one is on Wednesday from 7:45 AM to 9:00 AM CET at Eficode's office in Stockholm. The seminar will discuss the process of cloud migration, challenges, and solutions, sharing experiences from previous customer projects, and tips and functionalities of Atlassian Cloud.
  • The "Enterprise Service Management" on Wednesday at 2:00 PM CET. This is a webinar by Eficode about transforming a reactive, siloed organization into a collaborative service-oriented environment.
  • On Thursday, Expium is hosting a webinar to help attendees understand how Advanced Roadmaps and Jira Align can improve the planning process and cover key topics like creating and managing plans, making projections, and avoiding false projections.

As for ACE events there are a few notable ones.
Loads of events to enjoy this week, so navigate to Goosly to find all the details.

EAP New Jira Workflow Editor

The Jira Cloud Workflows team is rolling out the new Workflow Editor, and they need your help to make it the best it can be. If you're a Jira Cloud Admin who manages workflows in company-managed projects, definitely sign up!

You'll be among the first to try out the new Workflow Editor, and help to shape this new feature. The sign-up link is in the community post.

Article of the week: Q2 FY23 Letter to Shareholders

Atlassian published its Q2 2023 update to shareholders.

Here are some items we highlighted, but we linked the whole thing letter so you can dive in.

🔸 Despite facing macroeconomic headwinds, the company's competitive position remains unchanged with customers deepening their commitment to the company as they seek to work more effectively and accelerate their digital transformation.

🔸 The company is rebalancing its talent and resources to put increased focus on its top growth opportunities in cloud migrations, IT service management, and serving enterprise customers.

🔸 The company's migration momentum is sustained, tracking well, and up nearly 2x YoY, with migrations expected to account for about 10 points of cloud revenue growth in FY23.

🔸 The company has also made it easier for enterprise customers to migrate. And launched new automation capabilities to incentivize migration and upgrades.

As for revenue and customer numbers reported: Atlassian reported its Q2 FY23 earnings, with revenue reaching $873 million, an increase of 27%.

The company saw solid financial results despite challenging macroeconomic conditions.

Revenue growth was driven by subscription revenue, which grew 40%, but cloud revenue growth was impacted by headwinds. The Data Center revenue increased by 40%, while revenue growth across geographic regions was consistent, except for the Americas, which grew 23% due to a tough prior year comparison.

Atlassian is confident in its business, as shown by the initiation of a share repurchase program of up to $1 billion. The company is well-positioned to navigate near-term macroeconomic turbulence and emerge as a stronger company.