Monday Coffee - Vegas Edition ☕️💜

We will be at Team 23 with a special mission! We want to convey the vibe of the Team event using Monday Coffee. If you can’t attend in person, you will still enjoy the expo, the people network, and get the scoop about useful and interesting sessions happening across the event!

Monday Coffee Vegas Edition will be packed with a wealth of content like a summary of talks, interviewing guests and briefing on exciting events. We want you to get the upmost value from our reporting there and be part of the event experience with us, so we'll be working tirelessly over Team 23 week to bring you a full digital program while streaming several times from Vegas.

Feedback - JSM Assets and Audit Logs

Jira Service Management's Assets team wants to hear from you! Atlassian's Product Manager Justin King is prioritizing audit logs for JSM Assets and wants your input.

If you need audit logs, help the team understand what you would use them for, who would use them, and whether they impact compliance obligations. Book an available time or reach out directly to him. You can find his email and link to book the session.

New Atlassian Billing System

Atlassian is launching a new cloud billing engine that will replace the current system used for billing and invoicing. The new engine is designed to improve how users interact with billing and subscription management across all Atlassian cloud products. It offers enhanced flexibility for grouping and paying for sites to better suit business needs.

The rollout will take place in phases. It will be available for Jira Software, JSM, Jira Work Management, Confluence, Atlas, Compass, Jira Product Discovery, and also the Marketplace. The new engine will not affect current access to sites or product costs and will introduce a new "Billing Administrator" superuser role for billing permissions within the account.

Atlassian Promo Codes Update

There's also another update post linked to the new billing engine. It is talking about the new promo codes area, how it functions, and instructions on how to apply promo codes. Have a look at both articles.

Rename Groups on Confluence

Atlassian customers can finally rename user groups after almost two decades of waiting! A beta version of this feature will be released in late February, allowing group renaming from the group details screen at admin.atlassian.com.

Yet, there are some caveats, such as no renaming of special groups like site admins or synced groups via an IdP. There will still be some groups you can't yet rename like special groups or groups synchronized via IdP.

JSM Role for Internal Customers

Atlassian has introduced a new role for internal customers in Jira Service Management. This role allows administrators to control who should and should not be customers for any given JSM Help Center.

Administrators can set the appropriate role for new and existing users as either an "Agent", "Customer", or "None". The new "Customer" role will preserve the permissions that the historical "None" role had. And existing users with the "None" role will be migrated to the new "Customer" role.  

The new role will be introduced in the coming weeks, and users will continue to have the same JSM experience as they do today.

Weekly Atlassian Events Roundup

In this week's events, we have a few interesting webinars organized by Atlassian Partners:

  • ITIL 4 + Atlassian = High Velocity. This is a webinar by Avant, discussing the role of Jira Service Management, Confluence, and Opsgenie in achieving high velocity in ITSM.
  • Tips for Cloud Migration webinar by Tecnofor, covering how to migrate to Jira Service Management Cloud and how to take advantage of Process Mining to optimize processes.
  • Effective portfolio management with Jira Align webinar by Eficode, focusing on the challenges of portfolio management and how to overcome them for portfolio effectiveness.

We also have plenty of Atlassian Community Events happening this week.
Make sure you check them all out on our Goosly Events calendar.

📚 Article of the week: Time to Make Peace With The Bots

And now to the article of the week...this time it's a popular big topic about Ai and making peace with bots.

Emerging AI tools like OpenAI’s ChatGPT and DALL-E are already disrupting knowledge-work jobs. Specialized, ideas-driven jobs are still safe. But "better-paid, better-educated" workers may have the most exposure to AI and could be most at threat of becoming redundant as high-tech tools become more widely available.

Yet, human input is still necessary to verify the information and supervise AI systems to avoid subtle mistakes. So as long as organizations adopt a growth mindset and embrace new technologies, including bots, AI could be a competitive advantage and may free up organizations to pursue bigger and more ambitious goals.

To sum it up - there is no reason to be scared that AI is going to replace you, it's more likely that people who are using AI will deliver value faster.

Atlassian Partner and Developer News

We look at Partner announcements, major app upgrades, and new app launches. If you want to be featured in our stream, there's a link to submit your updates.

Epic Sum Up Released Version 4

In the Partner News realm, we start with an update from our friends at Aptis.

Their popular app Epic Sum Up has released a new major version. Epic Sum Up 4.0 includes an improved UI, new onboarding, and new features such as easy navigation for Jira hierarchies and issue creation from Detail View Editor for easier project planning.

ACE Dubai – JSM on Steroids

We want to highlight this event in Dubai focused on creating a high-velocity ITSM using JSM with guest speakers from the Appsvio team.

On March 1, the Appsvio team will provide insights on needs and pain points from the perspective of both agents and customers. And they'll share practical tips based on their expertise and experience.

Participants will learn how to expedite the ticketing process, provide thoughtful and effective customer service, and look after their agents while saving time.