- The Future of ITSM Report
- EAP New Workflow Editor
- Jira Product Discovery Out of Beta
- Link Jira Software Issues to Goals
- Event Recap: App Week 23 Berlin
- 🗓 Weekly Events Roundup
- 📚 Article of the week: 5-minute Team Building Activities
- May 2023 DX Office Hours
- Tempo and Old Street Solutions
We at Appfire partnered up with Cprime to release this crucial industry report titled "The Future of ITSM: Navigating industry change with confidence". It's full of valuable insights for staying ahead of the curve in automation, security, and much more.
For example, did you know that research shows that 76% of companies are only partially satisfied with their ITSM processes? Or that less than half of the companies surveyed have implemented ITSM automation? This report covers these topics and many more, plus actionable insights and statistics to help you confidently navigate industry changes.
Whether you're dealing with the shift to remote work, managing ITSM requirements across locations, or contemplating a move to the cloud or data center, you'll find that this report is an essential tool to guide your decision-making process. Our team has put a lot of good work into this report and we're handing it over to you for free, so check it out.
Jira team is looking for Jira cloud admins to participate in the EAP for the new workflow editor. As an EAP participant, you'll have early access, extended trial time, and the opportunity to provide feedback to shape the workflow editor. You can also switch back temporarily to the old editor and have the option to keep the new editor switched on after the EAP.
Join the EAP to be part of a private community and collaborate with other admins. Don't miss out on the opportunity to shape the future of Jira's workflow editor.
Jira Product Discovery is about to leave beta and become generally available with Free and Standard billing options. To make sure you transition smoothly, if you're using Jira Product Discovery in its current Beta you should know that it'll switch to the general availability (GA) version by July 14th. However, there's a difference in the switch if you're using an old or new billing engine.
If your Jira and Confluence sites are already on the new system, there will be no change in your experience. But if you're still using the legacy system, managing Jira Product Discovery requires separate billing information. To learn more, look at this community post and make sure you review who uses Jira Product Discovery in your organization to avoid unexpected bills.
Jira Software Cloud is introducing the goal-linking feature through Atlas. By connecting projects to Jira epics and linking them to goals in Atlas, teams can easily track and align their work. To enable this connection you need to download Atlas for Jira Cloud app from the Atlassian Marketplace.
But this is just the beginning, with more features coming soon, so make sure to leave feedback in the community post!
Last week Karen White from Atlassian published a recap of Atlassian's first in-person developer event in three years, App Week '23 Berlin.
This event brought together 111 attendees from 55 Marketplace Partners. The week was dedicated to building apps supporting Cloud migrations, enterprise, Open DevOps, and Compass. Partners demoed 31 apps and integrations, many of which are now available on the Atlassian Marketplace. Compass emerged as a breakout hit, with several new apps developed during the week.
Several Early Access Programs were launched, and Atlassian engineers worked closely with partners, resulting in over 30 projects. If you're keen to know more about how App Week Berlin went down check out the full blog post.
Workato's CIO, Carter Busse, and Director of Security Operations, Shyam, are set to discuss how they cut ticket resolution time by 20% through automation and achieved a 97% employee satisfaction score with Jira Service Management. The discussion, also featuring Jira Service Management’s Senior Product Marketing Manager, Shaun Pinney, will offer insights into data-triggered automation, enabling every team to deliver exceptional service, reporting best practices, and faster issue resolution. The event will take place tomorrow at 2:00 PM Pacific time.
Moving on to Partner-organized events, packed Wednesday and Thursday so let me highlight a couple for you:
- DTX Manchester. This is a live event set to take place in Manchester, organized by Eficode, an Atlassian partner. The event aims to bring together tech leaders from various sectors to discuss innovation, data usage for actionable customer insights, product development, risk management, and remote team collaboration.
- Making the Switch: Comparing Top JSM Competitors and the Simplicity of Migrating to JSM (May 17, 2023): This live webinar by Contegix, an Atlassian partner, is aimed at helping organizations understand the value of migrating to Jira Service Management (JSM). The session will cover why JSM is a good investment for businesses, its unique features, and tips for a seamless transition to the platform.
These are just a fraction of all the goodness happening this week in our wonderful world of Atlassian so make sure to navigate to the Goosly calendar for the full list.
📚 Article of the week: 5-minute Team Building Activities
In today's fast-paced world of remote and hybrid work, building strong connections within teams is not only a feel-good exercise but also a boost for business. To help you overcome time limitations and distance, you can find a curated list of 20 virtual-friendly, five-minute team-building activities that require minimal preparation. From sharing the proudest achievements to exploring birthplaces on a map, these exercises foster relationships, collaboration, and more.
Atlassian Partner & Developer News
The Atlassian DX team is hosting their monthly "DX Office Hours" on May 17th at 09:00 GMT. This event is a platform for developers of all levels to discuss experiences, share feedback, and learn from each other. The DX team aims to create an engaging, welcoming environment where ideas can be exchanged. Interested participants can RSVP to connect with other developers and possibly gain new insights.
You all have probably heard by now the big news announced at Team 23 in Vegas. Old Street Solutions was acquired by Tempo!
A few of you might also recall Chris Cook, the founder of Old Street, constantly publicly stating that he'll never sell. So what happened? Well, I guess we'll all find out at this fireside chat event. If you're scratching your head like we are, tune in for the explanation.